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Data Protection and Privacy

Data protection & privacy policy
1. Introduction
The purpose of this policy is to explain how Juliette John collects, protects, and uses personal data. Juliette John is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does Juliette John Collect?
Juliette John needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Juliette John also has access to personal data that is generated over the Network utilised by Juliette John services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Juliette John may also collect financial information about Juliette John customers and end users from third parties to enable Juliette John to assess its risks in granting credit terms and contact information about organisations Juliette John considers may be interested in Juliette John products and services.

3. How Does Juliette John Obtain Personal Data?
Juliette John obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Juliette John website); from third party list brokers; from resellers who pass on personal data to Juliette John about end users; and directly from the Network utilised by Juliette John services.

4. How Does Juliette John Use The Personal Data It Holds?
4.1 Providing and Improving the Juliette John Service

Most of Juliette John’ use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Juliette John may also use personal data to improve on the level and type of service Juliette John offers to its customers. As part of this interest in improving the service provided Juliette John may process personal data for the purposes of sales analysis and customer usage statistics.

4.2 Direct Marketing
Juliette John may from time to time inform its customers, end users and potential customers about Juliette John and Juliette John affiliate products and services and other information Juliette John feels may be of interest.

Customers and other recipients of information from Juliette John may indicate at the time they first place an order with Juliette John whether or not they wish to receive such information or at any later time by simply contacting Juliette John as indicated in paragraph 9 below.

5. To Whom Does Juliette John Disclose Personal Data?
As a general rule, Juliette John does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Juliette John is under an obligation by law to disclose personal data or where Juliette John has contracted with third parties to assist in providing services to Juliette John customers such as for delivery, installation and systems support services.

6. How Does Juliette John Protect the Personal Data it Holds?
Juliette John takes customer confidentiality and security very seriously. Juliette John has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Juliette John. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

Juliette John will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.

7. Customers’ Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Juliette John specific rights to access and rectify personal data held about them. These include the right to:

7.1
obtain from Juliette John, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

7.2
request the deletion or rectification of personal data which is inaccurate; and

7.3
as explained in paragraph 4.2 above to object to any unsolicited information sent by Juliette John regarding promotions or new products and services.

8. Contact Details
If any individual wishes to contact Juliette John regarding the personal data held about them or has any other question about Juliette John’ data privacy procedures, they should direct an email to info@juliette-john.com or send a letter to the 2 The Hollies, Holly Road, Kesgrave, Ipswich IP5 1HZ.

9. Policy Updates
As part of Juliette John’ commitment to compliance with data privacy requirements, and to reflect changes in Juliette John’ operating procedures, Juliette John may update the terms of this policy from time to time and will post the revised policy on this page.

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How to remove cookies
Juliette John will not use cookies to collect identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains information on how to do this on the most popular browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of Juliette John website.

List of Main Cookies Used:
Some anonymous log-file information that is collected automatically:

- Your IP address
- Your browser and operating system
- The date and time of your visit
- The pages you request
- If you followed a link to our sites, the previous web site visited

This information is used to analyse overall patterns of web site use

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